Delete your account

01Delete your account in the app

1. 1Open OCA Drive on your phone or tablet and sign in.
2. 2Open the Settings tab.
3. 3Under Account, tap Delete account.
4. 4Type your account email, confirm your password, and tap Delete account.

02Delete your account on the web

1. 1Sign in to the OCA Drive web app.
2. 2Open Settings and scroll to the bottom.
3. 3Choose Delete account, type your account email and confirm your password.

If you are the only owner of an organization that has other members, make someone else an owner or remove the members first.

Renewing subscriptions of organizations where you are the only member are set to end. You can still cancel any other subscription from the billing settings.

03What happens next

• You are signed out on every device, and your links and file requests stop working right away.
• Your account and data are permanently deleted after 30 days.
• If you change your mind, sign in again within those 30 days and the deletion is cancelled.

04What is deleted

• Your account details: name, email address, password and security settings.
• Your devices, sign-in history and notification tokens.
• The files, folders, photos and videos you own, with their earlier versions and the items in Trash.
• The shares and links you created.

05What is kept, and for how long

• Data under a legal hold set by your organization is kept until the organization releases the hold.
• Records we must keep by law, such as invoices, are kept for as long as the law requires.
• In a team or business organization, the organization's administrators control its files, including files you added to shared team drives.
• Your payment provider, Paddle or Stripe, keeps its own payment records under its own privacy policy.

06If you cannot sign in

If you can no longer sign in, email us from the address registered on your account and ask us to delete it. We may ask you to confirm that the account is yours before we delete it.